We have just completed Phase 1 of a three-phase comprehensive crisis management plan for a major Florida client. Although we still must provide them with the tabletop, the live-fire, agency-wide crisis response exercise, and crisis communications media training, their executives tell me they are already resting more easily with the knowledge that their critical incident response plan is in place.Continue reading
Wait, what? What crisis communications plan?
Because two of my clients – 360 Advanced and Adsero Security – provide IT data breach auditing and remediation services, I was especially interested when I learned of how a major corporation had been so easily hacked recently.
The corporate communications team at the New York City headquarters of one of the world’s largest publicly-traded corporations learned the hard way recently the importance of having a well-tested crisis communications plan in place before disaster strikes.
Legal counsel and public relations counsel: oil and water? Not necessarily. We both are often required to collaborate to provide our professional points of view and expert advice to chief executive officers facing or managing a corporate crisis.